Car Hire - Norfolk International Airport (ORF)

The Renter's spouse or domestic partner who meet the same age and driving licence requirements of the renter are authorised drivers at no additional charge.  Any additional authorised drivers must appear at time of rental and meet age and driving licence requirements.  An additional charge of $15 per day for each additional authorised driver will be added to the cost of the rental, unless other contractual conditions apply.



A spouse or domestic partner is the only permitted additional driver on a rental secured with a debit card.

If returning after hours, please place the keys in the return drop box located in the Rental Car Return Area. Drop box is to the left of the sliding glass doors before entering the terminal. Please ensure vehicle is locked before leaving. Customers are responsible for condition of car until business opens.

Please see the Renter Requirements policy for age requirements and youthful driver charges.

This reservation is being made with a Contract ID number (CID) assigned to a Corporate Account for use exclusively by its eligible renters. Use of this CID by individuals other than eligible renters is prohibited and may result in disciplinary action. Renters using this CID may be required to show proof of employment or authorisation (such as a business card, current email with company domain, work order etc.). Questions about acceptable proof of employment or authorisation should be directed to your Travel Manager.

Rentals originating in the United States: Most vehicles rented in the US can be driven throughout the US and Canada. Some vehicle classes like Exotics, Large Passenger or Cargo Vans and other speciality vehicles may not be allowed to travel outside of the US. Vehicles rented in the US cannot be driven into Mexico. 

Damage waiver (DW) for this branch ranges between $29.99 and $34.99 per day depending on the type of vehicle rented. DW is offered at the time of rental for an additional daily charge. If the renter accepts DW, Enterprise waives or reduces the renter's responsibility for loss of or damage to the rental vehicle, including but not limited to towing, storage, loss of use, administrative fees and/or diminishment of value subject to the terms and conditions of the rental agreement and applicable laws. DW is not insurance. The purchase of DW is optional and not required to rent a car. The protection provided by DW may duplicate the renter's existing coverage. Enterprise is not qualified to evaluate the adequacy of the renter's existing coverage, therefore the renter should examine their credit card protections, car insurance policies or other sources of coverage that may duplicate the protection provided by DW.

For retail rentals only secured with Extended Protection within the cost of the rental (excluding any liability protection or insurance coverage provided under a commercial contract), the following shall apply:

Extended Protection (EP) (Where available): The Owner provides the Renter or any AAD with third party liability protection in an amount equal to the minimum financial responsibility limits applicable to the vehicle (the Primary Protection). EP also provides additional third party liability protection, through an excess liability policy, with limits of the difference between the Primary Protection and a combined single limit of $1 million per accident for bodily injury and/or property damage to others arising out of the use or operation of the Owner rental vehicle by the Renter or an AAD, subject to the terms and conditions of the policy. EP includes Uninsured/Underinsured Motorist (UM/UIM) coverage for bodily injury and property damage (only where required by law for property damage) in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection), and additional coverage, through an excess liability policy, with limits for the difference between the statutory minimum underlying limits and $100,000 per accident (for rentals commencing in New York, UM/UIM limits are $100,000 per person/$300,000 per accident; for rentals commencing in Hawaii, the UM/UIM limits are $1,000,000 combined single limit) or state mandated UM/UIM limit, whichever is greater. OWNER AND RENTER REJECT ANY ADDITIONAL UNINSURED/UNDERINSURED MOTORIST (UM/UIM) COVERAGE TO THE EXTENT PERMITTED BY LAW. EP, including UM/UIM benefits is provided only when Renter or any AAD are driving the Vehicle. No claim for UM/UIM may be made due to the negligence of the driver of the Vehicle. EP coverage is in effect only while another AAD or Renter is driving the Vehicle within the United States and Canada; coverage does not apply in Mexico.  ADDITIONAL POLICY EXCLUSIONS INCLUDE: (A) BODILY INJURY OR DEATH TO THE RENTER, ANY AAD, OR TO THE BLOOD RELATIVES OR FAMILY OF THE RENTER OR AN AAD, IF SUCH RELATIVES OR FAMILY RESIDE IN THE SAME HOUSEHOLD WITH THE RENTER OR WITH AN AAD; (B) PROPERTY DAMAGE TO THE RENTAL VEHICLE; (C) FINES, PENALTIES, EXEMPLARY OR PUNITIVE DAMAGES; (D) BODILY INJURY, DEATH OR PROPERTY DAMAGE EXPECTED OR INTENDED FROM THE STANDPOINT OF THE INSURED; AND (E) ANY OBLIGATION FOR WHICH THE INSURED OR THE INSURED'S INSURER MAY BE HELD LIABLE UNDER ANY WORKER'S COMPENSATION, DISABILITY BENEFITS OR UNEMPLOYMENT COMPENSATION LAW OR ANY SIMILAR LAW. (F) BODILY INJURY OR PROPERTY DAMAGE EXPECTED OR INTENDED FROM THE STANDPOINT OF RENTER OR AADS. Note: Any UM/UIM benefits paid are included in the $1 million combined single limit EP coverage and in no way increase the combined single limit amount referenced above. This insurance coverage is underwritten by Ace American Insurance Company. Report SLP Claims to: Sedgwick CMS, P.O. Box 94950 Cleveland, OH 44101-4950, Phone: 1-888-515-3132 Fax: 1-216-617-2928.

As a customer, you have a choice as to how you would like to pay for fuel.
 
Option 1 – Pre-pay Fuel

This option allows the renter to pay for the fuel at the time of rental and return the tank empty. No refunds will be issued for unused fuel.

Option 2 – We Refill

This option allows the renter to pay at the end of the rental for fuel used but not replaced. Price will be higher than local fuel prices.   Additional charges may be added.

Option 3 – You Refill

This option allows the renter to return the vehicle with the same amount of fuel as received to avoid extra fuel charges.

Customers who reside in the United States, U.S. Territories or Canada
Customers who reside in the U.S., U.S. Territories or Canada must present a valid, unexpired government-issued driving licence which includes a photograph of the customer.  Digital licences are not accepted.  The driving licence must be valid for the entire rental period.
Members of the United States Armed Forces who are on active duty may present an expired home state licence under the following conditions:
• They also present an Active Military ID, and
• They are in compliance with their military extension policy of the state that issued the licence.  These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.
Customers renting in Florida and presenting a Connecticut or Delaware licence: As of 1 July 2023, certain, but not all, licences issued by the foregoing states are considered invalid under Florida law and will not be accepted.  Please check with the Florida Department of Highway Safety and Motor Vehicles to determine if your licence is valid under Florida law.  As of 14 August 2023, information regarding licence validity was able to be located at the following webpage on the Florida Department of Highway Safety and Motor Vehicles website: https://www.flhsmv.gov/driver-licenses-id-cards/visiting-florida-faqs/
Customers travelling to the U.S. and Canada from other countries
It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. Digital licences are not accepted. The following practices are used to ensure that the customer is presenting a facially valid licence at the time of rental.
Customers travelling to the United States and Canada from another country must present the following:
• Their home country driving licence that is valid, unexpired and includes a photograph, and
• If the home country licence is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish etc.), an International Driving Permit is recommended, but not required, for translation purposes in addition to the home country licence. 
• If the home country licence is in a language other than English and the letters are not English (i.e. the alphabet is not an extended Latin-based alphabet like German or Spanish, but is Russian, Japanese, Arabic etc.), an International Driving Permit is required.
• If an International Driving Permit cannot be obtained in the home country, another professional, type-written translation may be substituted.  In either case, the home country licence must also be presented.
• Customers may not rent a vehicle solely with the International Driving Permit.  The International Driving Permit is a translation of the individual's home country licence and is not considered a licence, nor is it considered valid identification.
• In some US and Canadian locations, customers who do not hold a US/Canadian driving licence may be asked to provide additional, valid government-issued documentation.  Examples of this may include a valid passport.
• Customers with a driving licence from Mexico may be required to present a valid voter registration card from Mexico. In addition, inbound and outbound travel documentation may be required.

Other requirements
• Photocopies of driving licences are not accepted
• Provisional licences are not accepted.
• Any licence that, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyser apparatus is not accepted.
• Temporary driving licences may be refused if the renting location is unable to otherwise verify the customer's identity or verify the authenticity of the temporary licence.  Additional government-issued identification may be required.

12 & 15 Passenger Van Corporate Requirements

12 & 15 Passenger Vans Policy for ALL STATES:

Renters of these vehicles must be 25 years of age or older. If the primary driver of this vehicle is 25 years of age or older, they must accept the terms and conditions below. The following terms apply to the rental of this type of vehicle, in addition to those set forth in the Rental Agreement. Please read before booking your rental.



The van will not be operated or used in Canada.


The van does not meet Bus Safety Standards and will not be used to transport children under the age of eighteen (18), other than family members, for school-related functions.



PLEASE SEE ADDITIONAL SPECIFIC STATE CONDITIONS BELOW FOR CALIFORNIA, NEW YORK, CONNECTICUT, NEW JERSEY, VERMONT and RHODE ISLAND:

Additional Terms and Conditions, if renting in California



Each driver of the van shall possess the requisite driving licence necessary for the operation of the van dependent on usage and/or organisational status of the renting company.


That if the van is to be used for transporting passengers for hire or profit, or by any non-profit organisation or group, all drivers of the van shall possess a valid category B licence with a passenger transport endorsement.


That if the van is used by any public or private school or school district (including any California community or state college), as governed by Section 39800.5 of the Education Code or Section 10326.1 of the Public Contract Code, all drivers of the van shall possess a valid category B licence with a passenger transport endorsement.



Additional Terms and Conditions if renting in Connecticut, New Jersey, New York and Vermont



All renters and additional drivers must have verifiable collision, comprehensive and liability insurance.


Vans may not be used to transport non-family members that are 18 years old or younger.


A major credit card is required for deposit to rent a 12-/15-passenger van in New York, Vermont and Newark Airport.



If renting in New Jersey, a major credit card may be required. Renters should contact the branch prior to making a reservation for payment requirements

Additional Terms and Conditions if renting in Rhode Island



All renters and additional drivers must have liability insurance that transfers to a large passenger van.


For a commercial auto policy, the renter/driver must have minimum liability coverage of $1,000,000 that is transferable to a large passenger van.
 

Personal Effects Coverage (PEC) is offered at the time of rental for an additional daily charge. If accepted, the PEC contained in the policy insures the personal effects of the renter, additional drivers, or any individual who is travelling with the renter against risk of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only. PEC is subject to the provisions, limitations and exclusions of the PEC policy underwritten by Empire Fire and Marine Insurance Company in the United States. The purchase of PEC is optional and not required to rent a car. The coverage provided by PEC may duplicate the renter's existing coverage. Enterprise is not qualified to evaluate the adequacy of the renter's existing coverage; therefore, the renter should examine their personal insurance policies or other sources of coverage that may duplicate the coverage provided by PEC. Based on the location state where the vehicle is rented, the fee for PEC ranges from $5.99 to $8.19 per day; vehicles with seating capacity for 10 people or more will have a range of $7.99 to $15.67 per day.

Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location.

The Renter may purchase Roadside Assistance Protection (RAP) from the Owner for an additional fee. If the Renter purchases RAP, the Owner agrees, subject to the actions that invalidate the Damage Waiver, to contractually waive the Renter's responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tyre service (if no inflated spare is available, the vehicle will be towed. The cost of a replacement tyre is not covered by RAP), lock-out service (if the keys are locked inside the vehicle), jump-starts, and fuel delivery service for up to 3 gallons (or equivalent litres) of fuel if the Vehicle is out of fuel. Roadside Assistance Protection services are only available in the United States and Canada. If the Renter does not purchase RAP, or RAP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RAP does not apply in Mexico. For roadside assistance call 1-800-307-6666. In CA, KS, MO, NV and NY, keys are not covered by RAP.

RENTER REQUIREMENTS AND FORMS OF PAYMENT POLICIES

RENTER REQUIREMENTS POLICY

All Renters and additional drivers must be 21 or older.  All Renters must have a valid driving licence and a major credit card or debit card in their name. Individuals with provisional licences are not eligible to rent. This is only a summary. For additional details, please reference the Driving Licence Information Policy.
 
AGE 
 
The underage surcharge for drivers between the ages of 21 and 24 is $25 per day. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through to Full Size cars, Cargo and Minivans, and Compact, Small and Standard SUVs with seating for up to five passengers.
 
DEBIT CARD 

At airport locations, debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary.   The name and address shown on the Renter's driving licence must match their current home address.  Active duty military personnel are exempt from address requirements.  

Other than the Renter's spouse or domestic partner, no other additional drivers are allowed.

If using a debit card for any amounts owed, the available funds in the account associated with the Renter's debit card will be reduced by those amounts.  Additionally, the Renter is responsible for any overdraft fees incurred.

Please read the Forms of Payment Policy (see below) for additional details pertaining to the use of debit cards at this location.

INSURANCE VERIFICATION

At the time of rental, Renters without a ticketed return travel itinerary must provide evidence of a transferable collision, comprehensive and liability car insurance policy for the following vehicle classes: Full Size Luxury Sedan, Premium Luxury Sedan, Intermediate Sport Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Electric Luxury SUV, Limo Van and Corvette.

FORMS OF PAYMENT POLICY 

The following forms of payment are accepted for the rental. 

VISA®

MasterCard®

American Express®

Discover Network®

Debit Card

The Estimated Total for the rental on the Review and Reserve screen, and/or in the email reservation confirmation, will be charged to the form of payment provided by the Renter.  If the rental as reserved is modified, the Estimated Total amount for the rental may change and will still be charged to the form of payment provided by the Renter.

At the time of the rental, the Renter will sign a rental contract (the "Contract") that applies to the rental and includes a Rental Agreement Summary and the Additional Terms and Conditions. 

DEPOSIT AMOUNT

To account for the Renter potentially incurring additional amounts owed under the Contract, Renters without a ticketed return travel itinerary will be required to provide a deposit of $300 or $850 at the time of rental for the following vehicle classes: Electric Luxury SUV, Full Size Elite Electric Sedan, Intermediate Sport Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van and Corvette will be required from the renter at the time of rental.    

ADDITIONAL INFORMATION

Debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary.

The Renter must use an above-listed form of payment for the deposit amount.  The deposit amount will not be available for use by the Renter, and/or refunded to the Renter, until after the vehicle has been returned.

If the Renter incurs additional amounts owed under the Contract, those additional amounts may be deducted from the Renter's deposit amount, if applicable.  If those additional amounts are not deducted from the deposit amount, if applicable, they will be charged to the form of payment provided by the Renter at the time of rental, unless the Renter provides a different above-listed form of payment to be charged.

If using a debit card for any of the above amounts, the available funds in the account associated with the Renter's debit card will be reduced by those amounts.  Additionally, the Renter is responsible for any overdraft fees incurred.

Money orders and prepaid cards are not acceptable forms of payment at the time of rental, including for the deposit amount, but may be used to pay any amounts due at the end of the rental, after the vehicle has been returned.  Cash is not accepted.

In addition to one of the above-listed forms of payment, credit cards with sufficient available credit that are listed on the Renter's Profile or Loyalty Account (Emerald Club, E Club, etc.) will be accepted as payment for all amounts owed under the Contract.

All amounts owed by the Renter under the Contract will be submitted (a) as an authorisation to be a hold against, and ultimately to be charged to, the Renter's credit card or debit card or (b) to be charged to the Renter's debit card.

Please read the Renter Requirements Policy (see above) for additional details pertaining to the use of debit cards and general rental requirements at this location. 

Supplemental Liability Protection (SLP) for this branch is $12.81 per day. Supplemental Liability Protection (SLP) is offered at the time of hire for an additional daily charge. If accepted, SLP provides the hirer and authorised drivers with a combined single limit of up to $300,000 for third-party liability claims. If the hirer accepts SLP, Enterprise provides third-party liability protection up to the applicable minimum financial responsibility limit, and Zurich American Insurance Company provides excess third-party liability insurance coverage from the applicable minimum financial responsibility limit up to $300,000. This is a summary only. SLP is subject to the terms, conditions, provisions, limitations and exclusions in the supplemental hire liability insurance excess policy underwritten by Zurich American Insurance Company. The purchase of SLP is optional and not required to hire a car. The coverage provided by SLP may duplicate the hirer's existing coverage. Enterprise is not qualified to evaluate the adequacy of the hirer's existing coverage; therefore, the hirer should examine their personal insurance policies or other sources of coverage that may duplicate the coverage provided by SLP.

Our TollPass Programme is our electronic toll collection programme which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay in cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travellers to stop and pay in cash at toll plazas.

The TollPass Programme is offered in different ways, depending on where you rent. Visit the websites below for more information.

• Northeast US including regions in the Midwest:


https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/northeast-united-states.html

• Chicago Metropolitan Area:
https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/chicago.html

• Golden Gate Bridge and Northern California Bay Area:
https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/northern-california.html

• Southern California:
https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/southern-california.html

• CO, FL, TX, NC, GA, WA, PR and Ontario Canada:
https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/colorado-florida-texas-north-carolina-georgia-washington-state-puerto-rico-and-ontario-canada.html

• Louisville KY:
https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/louisville.html

To view our entire coverage map, go to https://www.enterprise.com/en/help/faqs/car-rental-toll-pass.html and click on Coverage Map.

TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your rental location's policies and/or offerings for toll products to determine availability of TollPass programmes.