Payment Details
How can I pay for my violation?
If you paid for your car hires by credit or debit card, we can charge that card directly. You don't need to do anything else. If you would like to use another card, please call us immediately on:
- United States: 1-800-935-0112
- International freephone number: 800-0910-1111
If you would like to contact us by email:
- select "Contact us" at the top of the page and then click "Email" and fill in the information requested.
If you paid for your car hires in cash and would prefer to pay the toll or violation with a credit card, call us immediately on 1-800-935-0112.
If you paid for your car hires in cash and would like to pay the toll or violation by cheque, send your payment and fine number (as indicated on the letter) to the following address:
Enterprise Citations
PO Box 403328
Atlanta GA 30384-3328
Why do I have to pay the automatic TollPass payment service and the tolls?
- The TollPass toll payment service enables customers to drive without worrying about unexpected tolls or needing change when crossing a toll. The TollPass automatic toll payment service daily fee does not include toll charges.
Why have I received multiple invoices for the same car hire period?
- Our billing system notifies you separately for each toll or violation.
Why have I been charged a fee?
- We apply this fee to all our affiliates and we incur fines, tolls and administration charges
Why have I received a charge from Great Neck, New York, if I did not hire a vehicle in Great Neck, New York?
Highway Toll Administration (HTA) is the toll company we use to process all unpaid tolls. The company is located in Great Neck, New York.
- Whatever state you have hired a National vehicle in, if you travel on a toll road in that hired vehicle and do not pay the toll, the invoice will be generated and processed through Great Neck, New York.
How can I appeal this toll or violation?
- Click here for our appeal form and a customer service representative will respond to your enquiry.
