How do I know if I generated a violation or toll in the United States?
A notice was sent based upon information provided to Enterprise as the registered owner of the vehicle, from a municipality or toll road authority from the United States. The information, including the date, time and vehicle, indicates that you were the renter at the time of the violation.
Can you send me the actual violation or toll notice?
The letter we sent you includes details about the date and time, as well as the location of the incident. However, since Enterprise typically receives only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available.
Why have I received a letter directly from local authorities about a violation or toll?
In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. When this occurs, customers pay for their violations or tolls directly to the local authorities. However, our standard administrative fee still applies.
Have questions about a toll or a violation? Contact us.
- By phone
- United States freephone number: 1 (800) 935-0112
- International freephone number: 800 0910 1111
- By email: Click here to send an email to customer service
